Crown Coins Casino

Crown Coins Casino was established in 2023. It features a straightforward design, with a mostly all-black backdrop. However, it does have a neat addition to its lobby page. Depending on whether you’re playing for crown or sweepstakes coins, the top of the page will turn gold or green. It’s a small change, but I liked it. It stood out more than the rest of the design, which is rather straightforward. It’s good enough on smartphones, but a bit too simple for laptops and larger PC screens.

I’m also a bit disappointed with the load times. On mobile, it can take a moment for the site to switch pages, especially on older devices. Laptops are faster, but the responsiveness still isn’t on the same level as other social casinos I tested. There’s definitely room for improvement there!

Despite these hiccups, I do think the UI is competently designed. The option to sort games by type is very helpful. I also like that jackpot games actively display the value of the progressive jackpot on the game tile. More options would be nice, but I don’t consider it a dealbreaker.

Which coins do they use?

Crown Coins doesn’t try to reinvent the wheel when it comes to coins. Like most of its competitors, it uses two currencies: crown coins and sweepstakes coins.

Most social casinos I’ve tried attach their name to the always-coveted sweepstakes coin. However, that’s not the case here. Crown coins are the equivalent of gold coins in other casinos. You can acquire them by purchasing coins, inviting friends, participating in promotions like the daily login bonus, and more. These coins cannot be traded in. Instead, you can only use them to play casino-style games.

Sweepstakes coins are sparser, but can be redeemed afterwards. You cannot acquire them directly. Instead, they’re handed out complementary when purchasing crown coins or through various bonuses. It’s important to note you do not have to spend money to acquire sweepstakes coins. That said, you must play through a sweepstakes coin once before you can redeem it.

Software and games at Crown Coins

Unlike some sweepstakes casinos, Crown Coins avoids getting in your way. If you want to play a game, you just click or tap on the game tile and it launches. I like this approach, but I do miss the info pages other social casinos put alongside their games. It’s nice to check a game’s volatility, top prize, and other details before jumping into it. You can swap between crown and sweepstakes coins after launching the game with the press of a button.

If you like video slots, then Crown Coins Casino will be right up your alley. The majority of its game library consist of video and classic slots. Jackpot games get their own category, which makes them easier to find. However, the jackpot value being visible on these slots means you can spot them even if you’re not actively looking for them.

Video slots aren’t the only game type available at this social casino. It’s also home to an okay selection of table games. It’s not as extensive as I’d like it to be, but I’ll take it over no table games at all. That said, Crown Coins does find itself lacking in other game categories, such as scratch cards.

I was a bit disappointed to find Crown Coins Casino does not list all available software providers. Then again, I’m not too surprised, given that it has a limited library of games. Some notable developers include Pragmatic Play, RubyPlay, and Playtech. I hope to see more names added to the list soon.

Despite the flaws, I enjoyed my time playing games at this social casino. The experience is smooth and intuitive, especially on mobile. Since games are split by category, you can find your favorites with little effort. The only big concern I have is the small number of games present here. If the operator can expand its selection while retaining the same quality, I don’t doubt they’ll have plenty of satisfied members.

Apps and mobile support

The operator offers a downloadable app for iOS devices. However, the same is not true for Android smartphones and tablets. It’s a touch unfair for Android users, though they get a similar experience using the mobile website. The only downside is that it’s not as convenient as having an app on the home screen.

Other than pages sometimes loading slowly, I didn’t encounter any issues playing on the go. I would like to see Crown Coins Casino offer an app for Android eventually, even if it’s distributed using an APK rather than going through the Play Store.

Restricted territories (States)

This social casino accepts players from most US states, with a few exceptions. You cannot have a Crown Coins Casino account if you are a resident of these states:

• Washington

• Nevada

• Michigan

• Idaho

The restriction also applies to outlying US territories or any jurisdiction outside of the USA. That means Canadians can’t get in on the action.

Crown Coins promotions and welcome offer

In an effort to attract new players, the sweepstakes casino offers a one-off welcome bonus. It awards 100,000 crown coins and 2 sweepstakes coins after you register an account. You can immediately start using the coins to start playing, which is a big plus in my book.

The bonus rewards don’t stop there. Players can also look forward to the daily login bonus. It starts you off at just 5,000 crown coins on day 1, and steadily increases with each passing day. Maintaining your login streak over a 30-day period unlocks additional rewards, all but ensuring you’ll keep coming back for more. The daily bonus page also displays how long until you can claim it again, which is helpful if you’re out of coins and are waiting for a top-up.

You also have the option of earning rewards via the refer-a-friend promotion, which requires your buddies to sign up using your link. If they register an account and purchase $14.90 worth of crown coin packages, you’ll become eligible for a special reward consisting of 400,000 crown and 20 sweepstakes coins. The bonus page shows you how many friends opened an account versus how many deposited and made you eligible for the promotion.

Like most other social casinos, Crown Coins also lets you get a sweepstakes coin if you send them mail. The sweepstakes policy details exactly what the letter needs to contain and the address it should be sent to. You will be credited one sweepstakes coin for every request you send.

Crown Coins Casino also features daily missions, which are tasks set by staff. Most of the time, this involves spinning the reels on a selected slot enough times to qualify, though the operator does shake it up occasionally. As a reward, you can get crown and sweepstakes coins, along with a chance to play bonus games like PlinCrown and CrownMiner.

If you decide to commit to this social casino, I recommend following them on social media. They will occasionally post about currently active promotions, which can draw your attention to some exciting bonuses. There’s also an occasional exclusive social media promotion, which you might miss out on if you don’t check back regularly.

Finally, Crown Coins lets you claim email bonuses if you sign up to its marketing communications. When one becomes available, you’ll see the offer in your inbox. From there, claiming the bonus is as simple as following the provided link.

Customer loyalty program

You can see your current VIP level and how much until you progress to the next one adjacent to your total balance. All players start at the entry level, and work their way up the ranks. Each level unlocks new rewards, such as the Coinback bonus, monthly rewards, and birthday gifts. Your existing promotions, such as the daily login bonus, are also enhanced. Gold-level players receive even more substantial rewards, such as a premium store and a faster redemption process.

Increasing your rank requires you to earn a certain amount of VIP points. You earn these by playing slot games for either crown or sweepstakes coins. It’s worth noting playing with SC increases your VIP level much faster than CC does.Banking

Crown Coins Casino lets users buy more gold coins. The social casino accepts payments from all major credit card providers and the Skrill e-wallet. Additionally, players using Apple devices can use Apple Pay to purchase crown coin packs. Buying coins is a straightforward affair. You click or tap on your current balance, which opens the coin store and displays all the packages you can buy. From there, you select the banking option you want to use and complete the transaction.

If everything goes as planned, the purchased coins will appear in your balance immediately. If you see a delay, get in touch with the support team to resolve the problem.

You can purchase the following crown coin packs at this sweepstakes casino:

Available Packages

$1.99 - 40,000 Gold Coins (no SC)

$4.99 - 10,000 Gold Coins + 5 Sweepstakes Coins

$9.99 - 200,000 Gold Coins + 10 Sweepstakes Coins

$19.99 - 400,000 + 21 Sweepstakes Coins

$49.99 - 1,000,000 Gold Coins + 52 Sweepstakes Coins

$99.99 - 2,000,000 Gold Coins + 105 Sweepstakes Coins

There are two things I immediately noticed when looking at the coin store. First, the cheapest option is the only one that doesn’t offer any sweepstakes coins. Second, the higher value packs offer more bang for your buck. These are subtle methods Crown Coins employs to get you to spend more when purchasing CC.

Sweepstakes coins can be exchanged at a fixed rate of 1 SC = $1. You can redeem them using Skrill, wire transfers, or gift cards. You must complete account verification and have at least 50 sweepstakes coins before you can trade them in. It may take up to 10 business days to complete your redemption request, depending on your payment method. Additionally, the social casino will only process one redemption request in a 24-hour period.

Buying more crown coins is remarkably easy, and it’s easy to understand why. The sweepstakes casino wants your experience of buying coins to be as effortless as possible. I’m not really sure how they could improve things other than add more ways to purchase crown coins. Throwing in prepaid cards and more e-wallets would be a nice addition.

In contrast, redeeming sweepstakes coins at Crown Coins Casino is a bit of a slog. You have to complete verification first, which will take some time. After that, you can only cash out via Skrill, wire transfer, or gift card. I was a bit scared when I saw redemptions might take up to 10 business days, but in my experience the process goes by much faster than that. Wait times are closer to 1-3 business days.

Customer support

I’m happy to report this social casino gives you lots of options to speak with the support team. You can contact them through live chat, calling a phone number or by sending an email. All contact options are available 24/7, ensuring players can get assistance anytime. How long you have to wait for a response depends on the time of day.

Crown Coins Casino doesn’t let you connect to support staff via live chat right off the bat. Instead, you have to get through their bot, which will try to assist you by giving you answers from the FAQ or by setting limits for you. If it can’t solve your issue, it will create a ticket to get someone from the support team to get back to you. Average wait time for a response is around 4 hours, which is a bit too long for my liking.

You don’t have to rely on the bot to pull up the answers for you. The Help Center has them all neatly listed in separate sections, allowing you to quickly find the information you’re after. You can browse all queries in the FAQ by category or you can use the search bar to look for answers.

Responsible gambling

Crown Coins Casino takes steps to automate setting responsible gambling limits to a degree, which is something I appreciate. Through the live chat bot, you can request for a purchase limit, to temporarily lock your account, or to close it permanently. However, everything has to be approved by a human agent first, delaying any restrictions you want to set.

The purchase limit will apply a 24-hour restriction on buying crown coins. Each coin purchase will be checked against the limit and will only go through if it doesn’t exceed the set limit.

If you plan on taking a break, Crown Coins Casino lets you temporarily block your account for up to 30 days. Once it takes effect, the cooldown cannot be repealed, so redeem as much of your balance as possible before requesting a temporary account closure.

Last but not least is the option to close your account permanently. This is something you should only go for if you’re done with this sweepstakes casino. A deleted account cannot be brought back.

I hope that Crown Coins allows users to set all these limits automatically in the future. It’s already halfway there, with players using the bot to set how high they want the purchase limit to be or the number of cooldown days for self-exclusion. Other than that, I’m satisfied with how the sweepstakes casino handles responsible gambling.

Pros and cons of Crown Coins casino

While I like Crown Coins Casino overall, I can’t deny there are a few stumbling blocks that keep it from reaching its full potential. The variety of games could be better, as the lion’s share of all available games are video slots. The lack of Android app was also disappointing, especially since the iOS app is available and highly rated on the App Store. Finally, the long average response times for customer support left a sour taste in my mouth.

If I focus on the negatives like that, you might think Crown Coins isn’t worth your time. However, that’s far from the truth. Each negative I brought up is backed up by a positive. It could use more games, sure, but the ones that are available are fantastic. Android users may not have an app, but the mobile website is just as good. Finally, I like having so many options to contact the support team and that they work 24/7.

On top of that, the social casino offers plentiful promotions, multiple ways to purchase coins, and many responsible gambling tools. All these factors combined made me enjoy Crown Coins Casino, despite its shortcomings. While I wouldn’t say this sweepstakes casino is the best one on the market, it’s worth checking out if what you’ve read so far has caught your eye.